Refund policy

RETURNS AND REFUNDS POLICY

We have a 30-day return policy. You may request a return within 30 days after receiving your item.

To be eligible, the item must be unused, with its tags and in its original packaging. Please keep your proof of purchase.

To start a return, email us at boutique.eliess@gmail.com. Do not send an item before receiving our approval and instructions. Once the request is approved, we will provide a return label or the corresponding instructions and address.

Damages or incorrect items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the situation and resolve it.

Return shipping cost
The customer is responsible for the return shipping cost, except when an item arrives damaged, defective, or incorrect. Original shipping charges are non-refundable unless the issue is attributable to the item received.

Exchanges
We do not offer direct exchanges. If you would like a different item, request a return for the eligible item and place a new order once the return is approved.

Refunds
We will notify you when we receive and inspect your return. If approved, the refund will be issued to the original payment method. Processing may take up to 10 business days; your bank or card issuer may take additional time to post it.

If you have questions about returns, email us at boutique.eliess@gmail.com.