FREQUENTLY ASKED QUESTIONS
Where does ELIESS ship?
Currently, we ship within the United States.
When is my order processed?
Orders are usually prepared within up to 2 business days, Monday through Friday.
How do I see the shipping cost and estimated delivery date?
The cost and available delivery options are shown before you finalize your purchase.
Will I receive tracking information?
Once the order is shipped, you will receive available tracking information via email.
What is the return policy?
You can request a return within 30 days of receiving your item. The product must be unused, with tags, and in its original packaging.
When will I receive my refund?
After receiving and inspecting the approved return, the refund is processed to the original payment method. This may take up to 10 business days, in addition to your bank or card's processing time.
How can I contact ELIESS?
Visit our ELIESS-CONTACT page. We typically respond within 24 to 48 business hours.